INTELROLL GLOBAL LTD. – TERMS AND CONDITIONS

1. Introduction & Statutory Rights

These Terms and Conditions govern the use of the website intelroll.co.uk and all purchases made from Intelroll Global Ltd. These terms are drafted in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights as a consumer are not affected.

2. Company Information & Multi-Vendor Operations

  • Intelroll Global Ltd is registered in England and Wales (Company No: 12708564).

  • Registered Office: 126 Humber Close, Leominster, Herefordshire HR6 0LT.

  • Fulfillment Models: We operate both as a direct retailer and via Dropshipping. Certain products are dispatched directly from our partner companies’ warehouses.

  • Payment & Invoicing: The contract of sale is formed with the entity to whom the payment is directed. In dropshipping scenarios, the invoice may be issued by the partner company.

3. Product Specification & Pre-Purchase Responsibility

Intelroll supplies products in three categories: Stock Items, Made-to-Measure, and Customised (e.g., standard frames with a customer-specific fabric choice).

  • Fabric Samples: Digital images may vary. We strongly recommend that customers request a physical fabric sample before ordering. Claims for “dislike of colour/texture” will not be accepted if a sample was not requested or if the product matches the provided sample.

  • Wall Suitability: It is the customer’s sole responsibility to ensure the installation surface is structurally sound. Intelroll is not liable and will not issue refunds if an awning cannot be installed due to unsuitable wall structures (e.g., cladding, timber frames, or hollow masonry).

4. Cancellation & Returns

  • Stock Items: 14-day right to cancel from delivery. A 25% restocking fee applies. Returns must be unused and in original packaging.

  • Customised & Made-to-Measure: Under UK law, products tailored to customer specifications (including specific fabric choices) are exempt from the right to cancel and are non-refundable unless faulty.

  • Return Costs: Customers are responsible for return shipping. Items over 3m incur an additional £120 + VATadmin fee for specialist handling.

5. Mandatory Maintenance & Warranty

We provide a 12-month manufacturing warranty on materials.

  • Maintenance Requirement: Regular maintenance is required every 3 months (checking alignment, clearing debris, lubricating moving parts). Failure to maintain the product may invalidate the warranty.

  • Operational Adjustments: Issues such as the awning not closing fully (leaving a gap) are typically maintenance/alignment tasks, not manufacturing defects.

  • Remote Support: We provide online/email support only. We will provide technical instructions via email. We do not provide on-site technical visits; any local labour costs are the customer’s responsibility.

6. Weather & Wind Limitations

  • Sun Shading Only: Awnings are designed for sun protection. They are not designed for wind, rain, or snow.

  • Wind Classes: Products are rated under EN 13561 (typically Class 1 or 2). Damage caused by weather (broken arms, torn fabric) is excluded from the warranty. Awnings must be retracted when unattended or in adverse weather.

7. Installation by Third Parties

Installation services are provided by independent third-party contractors. Intelroll Global Ltd accepts no liability for installation workmanship, electrical connections, or structural fixings. Any disputes regarding installation must be settled directly with the installer.

8. Data Protection (UK GDPR)

In accordance with the Data Protection Act 2018, we process your data to fulfill your contract. For dropshipping orders, your delivery details will be shared with the partner supplier. We act as the Data Controller; our partners act as Data Processors.

9. Ownership & Title Retention

All products remain the property of the selling entity until full payment is received. For instalment purchases, failure to make payments may result in the recovery of goods and referral to debt collection agencies.

10. Limitation of Liability

Pursuant to the Unfair Contract Terms Act 1977, we do not limit liability for death or personal injury caused by negligence. For all other matters, our liability is limited to the total price paid for the goods. We are not liable for loss of profit or indirect losses.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Agreement: By placing an order or using this website, you confirm that you have read, understood, and accepted these Terms and Conditions.