INTELROLL GLOBAL LTD. Terms and Conditions


  1. Introduction

These Terms and Conditions govern your use of the website and the purchase of products from INTELROLL GLOBAL LTD. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use this website or make a purchase.


  1. Company Information

INTELROLL GLOBAL LTD. is a company registered in England and Wales under registration number 12708564. Our head office is located at Unit 3 Evans Business Centre, Brunel Road, Enterprise Park, Leominster, HR6 0LX. Our registered address is 126 Humber Close, Leominster, Herefordshire, United Kingdom, HR6 0LT.


  1. Products

We offer made-to-measure and custom-made window blinds with installation services, as well as retractable awnings under our own brand named INTELROLL and INTROLL (as trademarked).


  1. Online Purchases

Online purchases can be made on our website Payments are accepted only online via third-party Payment Gateways such as Stripe and PayPal or BACS.


  1. Professional Installation

For guarantee activation on all our awnings, it is imperative to use a Professional Installer with certification. If you believe your awnings are faulty and require repair, please contact us via email at or through the contact form on our website. We may provide remote solutions or arrange for the return of the item for inspection.


  1. Return Policy

– Goods sold may be returned at the customer’s own cost and transport risk for a refund, provided the products are unused and in their original packaging. A restocking charge of 25% of the full invoiced amount applies, with an additional admin fee of £120+vat if the product was delivered with any dimension over 3 meters.

– Customers are responsible for return costs of wrongly ordered items, items unable to be installed, or unwanted items, and returns must be made within 21 days of receipt.

– Refunds will only be processed once returned goods have been inspected and any necessary deductions, including restocking charges and repair costs, have been made. Refunds will be issued within 7-14 days after approval by our customer service department.


  1. Warranty

– Our products are covered by a 1 year (unless other stated) manufacturer guarantee for hard parts only, with no coverage for labour or fabric. Warranty claims require a qualified engineer’s report within 14 days of invoice date.

– A parts-only warranty allows customers to use their own fully qualified engineer at their own cost for assessments. Defective parts must be returned for repair.

– Customers are responsible for the cost of sending products back to our warehouse under a Back to Base warranty. If no fault is found, return costs are the liability of the customer.


  1. Disputes and Liability

INTELROLL GLOBAL LTD. is not liable for any lost profits or business interruption resulting from faulty units or delivery delays. Customers are responsible for providing accurate information during the warranty process, and false information may result in legal proceedings to recover costs.


  1. General

These Terms and Conditions are subject to change without prior notice. It is the customer’s responsibility to review them periodically. By agreeing to purchase, you agree to abide by these Terms and Conditions.


  1. Contact Information

For any inquiries or assistance, please contact us via email at or through the contact form on our website.


  1. Agreement

By accessing our website and/or making a purchase, you agree to be bound by these Terms and Conditions.


Intellectual Property and Acceptable Use


  1. All Content included on the Website, unless uploaded by Users, is the property of IntelRoll Global LTD., our affiliates, or other relevant third parties. “Content” refers to any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.


  1. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the site without the owner’s prior written permission.


  1. You may, for your own personal, non-commercial use only, do the following:

   – Retrieve, display, and view the Content on a computer screen.

   – Download and store the Content in electronic form on a disk (but not on any server or other storage device connected to a network).

   – Print one copy of the Content.


  1. You must not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any Content without the written permission of IntelRoll Global Ltd.


  1. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute, or otherwise publish through the Website any Content that:

   – Is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal, or otherwise objectionable.

   – May constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law.

   – May contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.”

   – You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.


  1. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify IntelRoll Global LTD. for all claims resulting from Content you supply.


Prohibited Use


  1. You may not use the Website for any of the following purposes:

– In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website.

– In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.

– Making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.


Links to Other Websites


  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of IntelRoll Global LTD. or our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.


Privacy Policy and Cookies Policy


  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: [Privacy Policy]( and [Cookies Policy](


Availability of the Website and Disclaimers


  1. Any online facilities, tools, services, or information that IntelRoll Global Ltd. makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility, and satisfactory quality. IntelRoll Global Ltd. is under no obligation to update information on the Website.


  1. Whilst IntelRoll Global Ltd. uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details, and their computers.


  1. IntelRoll Global Ltd. accepts no liability for any disruption or non-availability of the Website. IntelRoll Global Ltd. reserves the right to alter, suspend, or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.


Limitation of Liability


  1. Nothing in these terms and conditions will:

   – Limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable.

   – Limit or exclude our or your liability for fraud or fraudulent misrepresentation.

   – Limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.


  1. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, IntelRoll Global Ltd. accepts no liability for any of the following:

   – Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities.

   – Loss or corruption of any data, database, or software.

   – Any special, indirect, or consequential loss or damage.