Questions and Answers about Retractable awnings
The main difference between the awnings' polyester and acrylic fabrics is that PU coated polyester is more breathable and acrylic is a better insulator. Both fabrics are synthetic, manufactured out of petroleum.
PU Coated Polyester fabric
- More waterproof
- Easier to clean
- Material is 280gsm - 299gsm (thin).
- Wrinkles stays longer (if any)
- Limited colour variants
- The colour can fade under strong sunshine in time
- Washable in washing machine
- Material is thicker from 320gsm
- Hard to get wrinkles
- Wide range of colour variants
- Colour stays even under a strong sunshine
- Higher price
- Less waterproof (still water resistant)
Which fabric should I choose for my awnings?
Depends on the usage. If you are using it for a shop or for an extended period of time in an opened position under frequent sunshine acrylic is recommended as it is more durable which is reflected within the price difference.
However if you will use the awning in a garden to sit out occasionally, under the sun or mild rain, Polyester is a better choice.
They are water resistant, but not fully water-proof. All the awning's fabrics are designed to protect you from the sun. However, our fabrics do have some water resistance against mild rains. More information can be found in the product description.
Your installer can set it up for you during the awnings installation process. However, If you received the sensor separately, just open the remote controller's back flip and press the P2 button two times quickly (top, left hand corner).
Then, make sure your wind sensor is turned ON and press the P2 button once on the sensor. If it was successful, you will see a little WiFi icon blinking on the sensor.
Yes, we do provide you with detachable manual crank for all our electric awnings in case there is a power surge. Please note that If you manually crank the awnings you have to adjust the minimum and maximum projection again with the Allen Key provided. More information on the manual guide on our website.
Yes, it is possible. However our certified installers can take a free of charge survey on the wall quality and they may able to suggest some extra safety tools for the wall before they install it. Also, If you ordered your awnings with installation service from us and for some reason we are unable to install the awnings, we will return the awnings back to our store and you will receive full refund. No extra charge for return delivery or survey.
All our awnings are stored in a UK based warehouse. Actual warehouse location can be found in bottom of this page.
Delivery takes between 1 - 5 days, depending on the drivers availability and schedules. For your convenience, our aim is to deliver the awning and install on the same day; where a pre-check will be completed before the installation.
Regular Installation Process takes 3-5 hours.
The main plate size is 15cm X 15cm.
Please always read the description for each type of awnings.
These awnings are designed to withstand a fresh breeze (20mph - 25mph/32kph - 40kph), but that assumes a steady and not buffeting irregular wind which can be far more dangerous. Besides, the wind direction is also an important factor, such as, if the wind blow from down to up, it is very dangerous for an awning.
Awnings are generally tested for reliability in Intelroll Global's labs at wind speeds between 20 and 25 mph (32km/h - 40km/h) It does not account for winds that beat on awnings steadily for hours, nor irregular gusts which are sometimes more damaging compared to long yet steady wind speeds.
20 to 25 mph equal to (32-40 km/h). Any more than this, and the awning will become vulnerable to damages, no matter how sturdy the material your awning is made out of. If there are winds stronger than this, then it is recommended that the awnings be rolled up.
If the motor overheats, but there is no need to worry, there is a self defence mechanism built-in. It will run again in 30 minutes If you unplug the awnings.
You can also reset your awnings this way, unplug it and wait 30 minutes.
Overheating happens when the awning's minimum retracted point is in negative. You can recognise it If you completely close (retracted) your awnings and the engine "burring" noise doesn't stop immediately. If you still can hear some engine noise once the awnings closed you have to manually adjust the retracting points.
If your electric awnings has been manually cranked you have to adjust the minimum and maximum projection points again.
Yes, they need regular adjustment. Time to time you need to check the angle due to high speed wind, especially wing gusts. Our recommendation is at least every 6th months.
The awnings come with a manufacturer's warranty of 2 years.
However, it is essential to mention that the installation of the awnings must be carried out by our third-party installers or a certified installer who can provide an installation certification document. Alternatively, if you choose to install the awnings yourself, proper documentation is required, including pictures and videos demonstrating the correct functioning of the awnings after installation.
Fabrics are not covered under warranty.
Unauthorised and incorrect service or maintenance may result in the loss of warranty.
To proceed with the installation of the patio awnings, please make a deposit on our Awning installation payment page.
Upon completion of the installation, if you are satisfied with the work, we will pay this amount to the installers.
Kindly remember to send us a confirmation message after the installation to authorize the release of the funds to the installer company.
The price includes various services such as labor work, up to 2 tubes of Epoxy Resin (enough for 2 brackets), additional screws, bolts, nuts, and washers, as well as threaded rod cutting if needed.
We also offer custom adjustment and levelling service, along with a certification of installation.
Note that this price is applicable for awnings ordered from Intelroll Global and is only valid before the delivery date. For orders placed after the delivery date, additional charges may apply based on your location and/or call-out fees.
The price mentioned does not cover the removal or disposal of existing awnings, callout charges, or adjustment prices.
Any additional callouts or adjustments required after the installation date will incur an extra cost of £75.
If you need your existing awning removed, our installers typically charge £50 for this service.
Please note that these fees do not include the removal/disposal of Victorian style awnings or Dutch canopies, and they are subject to an awning installation being carried out at the same property and time.
Prior to the scheduled appointment with the installer, it is essential for the customer to ensure that the front placeholder of the awning is available for installation. Failure to do so will result in a rescheduling fee of £75.
Please also be aware that the installation price does not cover additional services such as the installation of lights/heaters, the supply of extra cabling (if the nearest socket is more than 1.2 meters from the left-hand side of the awning), or the use of additional special awning brackets if needed. Additionally, the installation does not include electrician work.
If you have any further questions or need more information, please feel free to contact us via Email or Phone.
Currently, we collaborate with a Third-party installation partner, and installation payments are not included in the orderS and customers are required to make a separate payment for installation through our secure payment system..
Furthermore, it's essential to note that the installation payment solely covers the installation process and does not include the delivery fee.
Yes, we have a dedicated third-party page filled with helpful and ingenious solutions for various issues.
Returns are accepted for the Sun Shade Sail Poles and kits within a 14-day timeframe, and no longer.