Issue and trouble with retractable Awnings

1. Fabric Type: Polyester or Acrylic?

The main difference between the awnings' polyester and acrylic fabrics is that PU coated polyester is more breathable and acrylic is a better insulator. Both fabrics are synthetic, manufactured out of petroleum.

PU Coated Polyester fabric

PROs:

More waterproof
Easier to clean
Cheaper

CONs:

Material is 280gsm - 299gsm (thin).
Wrinkles stays longer (if any)
Limited colour variants
The colour can fade under strong sunshine in time

Acrylic fabric

PROs:

Washable in washing machine
Material is thicker from 320gsm
Hard to get wrinkles
Wide range of colour variants
Colour stays even under a strong sunshine

CONs:

Higher price
Less waterproof (still water resistant)

Which fabric should I choose for my awnings?

Depends on the usage. If you are using it for a shop or for an extended period of time in an opened position under frequent sunshine acrylic is recommended as it is more durable which is reflected within the price difference.

However if you will use the awning in a garden to sit out occasionally, under the sun or mild rain, Polyester is a better choice.

Acrylic vs Polyester fabric on retractable patio awnings

2. Are the awnings waterproof ?

They are water resistant, but not fully water-proof. All the awning's fabrics are designed to protect you from the sun. However, our fabrics do have some water resistance against mild rains. More information can be found in the product description.

3. How to connect the Wind Sun Rain Sensor to the Awnings

Your installer can set it up for you during the awnings installation process. However, If you received the sensor separately, just open the remote controller's back flip and press the P2 button two times quickly (top, left hand corner).
Then, make sure your wind sensor is turned ON and press the P2 button once on the sensor. If it was successful, you will see a little WiFi icon blinking on the sensor.

Wind Sun Rain sensor settings issues connect by Intelroll Global Awnings

Wind Sun Rain sensor settings issues connect by Intelroll Global Awnings page 2

4. How to check the wind sensor is connected?

During the day, preferably in some sunlight:

1. Slightly open the awning using the remote controller.

2. Spin the wind sensor’s spoons with your hands for at least 12 seconds

The awning should start retracting.

This is how to check the wind sensor part.

Also, you can check the Sun sensor and Rain sensor parts manually.

5. Does the electric motorised awning has manual crank as well ?

Yes, we do provide you with detachable manual crank for all our electric awnings in case there is a power surge. Please note that If you manually crank the awnings you have to adjust the minimum and maximum projection again with the Allen Key provided. More information on the manual guide on our website.

6. Is it possible to install the awnings on a holo brick wall ?

Yes, it is possible. However our certified installers can take a free of charge survey on the wall quality and they may able to suggest some extra safety tools for the wall before they install it. Also, If you ordered your awnings with installation service from us and for some reason we are unable to install the awnings, we will return the awnings back to our store and you will receive full refund. No extra charge for return delivery or survey.

7. What is your delivery and installation lead time?

All our awnings are stored in a UK based warehouse. Actual warehouse location can be found in bottom of this page.

Delivery takes between 1 - 5 days, depending on the drivers availability and schedules. For your convenience, our aim is to deliver the awning and install on the same day; where a pre-check will be completed before the installation.

Regular Installation Process takes 3-5 hours.

8. What are the dimesions of the bracket for the full cassette awnings?

The main plate size is 15cm X 15cm.

IntelRoll_-_Retractable-_Patio_Awnings-Bracket-Special-Colour-Grey-manual-electric-INTROLL-measurements

9. What is the largest Wind Speed where I can still use your awnings

Please always read the description for each type of awnings.

These awnings are designed to withstand a fresh breeze (20mph - 25mph/32kph - 40kph), but that assumes a steady and not buffeting irregular wind which can be far more dangerous. Besides, the wind direction is also an important factor, such as, if the wind blow from down to up, it is very dangerous for an awning.

Awnings are generally tested for reliability in Intelroll Global's labs at wind speeds between 20 and 25 mph (32km/h - 40km/h) It does not account for winds that beat on awnings steadily for hours, nor irregular gusts which are sometimes more damaging compared to long yet steady wind speeds.

20 to 25 mph equal to (32-40 km/h). Any more than this, and the awning will become vulnerable to damages, no matter how sturdy the material your awning is made out of. If there are winds stronger than this, then it is recommended that the awnings be rolled up.

10. Troubleshooting - Electric awning is stopping at the middle

If the motor overheats, but there is no need to worry, there is a self defence mechanism built-in. It will run again in 30 minutes If you unplug the awnings.

You can also reset your awnings this way, unplug it and wait 30 minutes.

Overheating happens when the awning's minimum retracted point is in negative. You can recognise it If you completely close (retracted) your awnings and the engine "burring" noise doesn't stop immediately. If you still can hear some engine noise once the awnings closed you have to manually adjust the retracting points.

If your electric awnings has been manually cranked you have to adjust the minimum and maximum projection points again.

Retractable Awnings Intelroll - Max and Min Retracting extension points settings

INT500_–_Full_Cassette_Modern_Garden_Patio_Awnings___Retractable_Manual_Control___Colour_White_Frame_Grey_Fabric_300gsm___UV__-_Intelroll-2

11. How to adjust the angle of the INT300 and INT400 awning?

12. Do the Awnings need regular maintenance?

Yes, they need regular adjustment. Time to time you need to check the angle due to high speed wind, especially wing gusts. Our recommendation is at least every 6th months.

13. Warranty on Awnings

The awnings come with a manufacturer's warranty of 2 years.

However, it is essential to mention that the installation of the awnings must be carried out by our third-party installers or a certified installer who can provide an installation certification document. Alternatively, if you choose to install the awnings yourself, proper documentation is required, including pictures and videos demonstrating the correct functioning of the awnings after installation.

Fabrics are not covered under warranty.

Unauthorised and incorrect service or maintenance may result in the loss of warranty.

14. Process of installation payment, returns, callouts or reschedules?

To proceed with the installation of the patio awnings, please make a deposit on our Awning installation payment page.
Upon completion of the installation, if you are satisfied with the work, we will pay this amount to the installers.

Kindly remember to send us a confirmation message after the installation to authorize the release of the funds to the installer company.

The price includes various services such as labor work, up to 2 tubes of Epoxy Resin (enough for 2 brackets), additional screws, bolts, nuts, and washers, as well as threaded rod cutting if needed.

We also offer custom adjustment and levelling service, along with a certification of installation.

Note that this price is applicable for awnings ordered from Intelroll Global and is only valid before the delivery date. For orders placed after the delivery date, additional charges may apply based on your location and/or call-out fees.

The price mentioned does not cover the removal or disposal of existing awnings, callout charges, or adjustment prices.

Any additional callouts or adjustments required after the installation date will incur an extra cost of £75.
If you need your existing awning removed, our installers typically charge £75 for this service.

Please note that these fees do not include the removal/disposal of Victorian style awnings or Dutch canopies, and they are subject to an awning installation being carried out at the same property and time.

Prior to the scheduled appointment with the installer, it is essential for the customer to ensure that the front placeholder of the awning is available for installation. Failure to do so will result in a rescheduling fee of £75.

Please also be aware that the installation price does not cover additional services such as the installation of lights/heaters, the supply of extra cabling (if the nearest socket is more than 1.2 meters from the left-hand side of the awning), or the use of additional special awning brackets if needed. Additionally, the installation does not include electrician work.

If you have any further questions or need more information, please feel free to contact us via Email or Phone.

15. Does the order contains the price of the installation and does the installation payment covers the delivery?

Currently, we collaborate with a Third-party installation partner, and installation payments are not included in the orderS and customers are required to make a separate payment for installation through our secure payment system..

Furthermore, it's essential to note that the installation payment solely covers the installation process and does not include the delivery fee.

16. Are there technical assistance videos available from Intelroll?

Yes, we have a dedicated third-party page filled with helpful and ingenious solutions for various issues.

Click here to visit the Intelroll YouTube Channel

17. What is the policy regarding returns for the Sun Shade Sail Pole + Kit?

Returns are accepted for the Sun Shade Sail Poles and kits within a 14-day timeframe, and no longer.

IntelRoll

4.8

Based on 18 reviews

review us on

Karen Bear

17:17 09 Jul 23

Poor customer aftercare service. Our awning has been deemed unsafe to use less than a year after install. Intelroll have not yet responded to my complaint after several emails. Very disappointed.

Kristine Farrelly

08:22 15 Jul 21

Brilliant service and product - highly recommend!

The customer service communication was fantastic. They were very helpful and organised delivery to the other end of the country to coincide with deliveries heading my way, meaning... we got our awning within 1 week.

The awning itself is amazing quality. It was easy to install. It looks great, is sturdy and does the job perfectly! We have enjoyed it in the rain and the sunshine!

Thank you!read more

Michelle Fawzi

10:15 21 Apr 21

https://intelroll.co.uk/product/int-supfw14a-paddle-board-inflatable-stand-up-surfboard-11-sup/
This will be fun!

Steve Edwards

15:01 16 Jan 21

Bela was super professional and did a fantastic job with our drop blinds. I would 100% recommend intelroll.

Lisa Herbert

12:49 13 Jun 20

I purchased a garden Awning on there payment plan, I paid my deposit on the Tuesday & it arrived by courier on Thursday morning, the order & delivery was super fast, just waiting for installation as it was pouring with rain on Friday when... they were due to come out...read more

Anita Jayne Mortimer

11:53 16 Mar 20

Fantastic quick service. Lovely people too

Caroline Ferguson

18:19 29 Jan 20

Brilliant service came straight away and measured up - advised the best blinds to have and the fitting service was first class as well . We are very very pleased - thankyou

PamandBernard Reynolds

10:03 24 Jan 20

We highly recommend InterRoll..They have done a great job at a very reasonable price and were very efficient.

Heather Bennett

19:14 16 Jan 20

Excellent, quick service from a delightful Monika and her partner Tony! Monika measured up for 5 vertical blinds and 2 Velux roof window blinds. Within 8 days of that, they arrived to fit all 7 and I was particularly pleased with the Velux... remote control blackout blinds. Can’t fault their professionalism and attention to detail. Will certainly ask them for more blinds in the future and have no hesitation in recommending them! Thank you!read more

Holly Ann

14:32 26 Aug 19

So pleased with my blinds! Excellent customer service from the offset, quick replies to messages, friendly service and very quick turn around with very professional results. Not to mention great value for money!

Margaret Jones

18:10 05 Jun 19

well done intelroll.very pleased with your product and service

Vicky Young

13:02 04 Jun 19

Amazing service and great value for money!

Sue Reeve-Davies

11:07 19 Mar 19

Professional job well done. Excellent fit & exactly what I wanted.
Fabulous people, professional, trustworthy & patient. I am definitely recommending IntelRoll for that professional & friendly touch. Well done Monika X

Paul R Davies

19:21 10 Mar 19

very good service quick and reliable at reasonable rates

Andrea A. Schnierer

14:31 10 Mar 19

Was very pleased with my blinds. Would definitely recommend. Come out and measured the windows gave me some very useful advise which helped with choosing the right blinds. Many thanks.

Veronica de Oliveira

19:04 09 Mar 19

Definitely recommend their services, top quality blinds, vast variety, unbeatable prices. Monika is such a lovely lady. I had all my windows done and it’s amazing! My mother and a friend also had their services and they are both very... pleased too. Thank you Monika and Elton for the great service ⭐️⭐️⭐️⭐️⭐️read more

Lorna Sidman

13:24 09 Mar 19

Monika supplied & fitted Venetian blinds to my whole house & conservatory. Top quality at realistic prices. Very professional service from start to finish. I have no hesitation in recommending this business.

Miriam Unwin

15:16 08 Mar 19

Superb quality service and aftercare.

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Issue with Awning

PU Coated Polyester fabric

Acrylic fabric

Which fabric should I choose for my awnings?

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One of our representative contact you as soon as it is possible.

Thank you for your patience.

Issue with Awning

PU Coated Polyester fabric

Acrylic fabric

Which fabric should I choose for my awnings?

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