Questions and Answers about Retractable awnings

The main difference between the awnings' polyester and acrylic fabrics is that PU coated polyester is more breathable and acrylic is a better insulator. Both fabrics are synthetic, manufactured out of petroleum.

PU Coated Polyester fabric

PROs:

  • More waterproof
  • Easier to clean
  • Cheaper

CONs:

  • Material is 280gsm - 299gsm (thin).
  • Wrinkles stays longer (if any)
  • Limited colour variants
  • The colour can fade under strong sunshine in time

Acrylic fabric

PROs:

  • Washable in washing machine
  • Material is thicker from 320gsm
  • Hard to get wrinkles
  • Wide range of colour variants
  • Colour stays even under a strong sunshine

CONs:

  • Higher price
  • Less waterproof (still water resistant)

Which fabric should I choose for my awnings? 

Depends on the usage. If you are using it for a shop or for an extended period of time in an opened position under frequent sunshine acrylic is recommended as it is more durable which is reflected within the price difference. However if you will use the awning in a garden to sit out occasionally, under the sun or mild rain, Polyester is a better choice.
Acrylic vs Polyester fabric on retractable patio awnings

They are water resistant, but not fully water-proof. All the awning's fabrics are designed to protect you from the sun. However, our fabrics do have some water resistance against mild rains. More information can be found in the product description.
Your installer can set it up for you during the awnings installation process. However, If you received the sensor separately, just open the remote controller's back flip and  press the P2 button two times quickly (top, left hand corner). Then, make sure your wind sensor is turned ON and press the P2 button once on the sensor. If it was successful, you will see a little WiFi icon blinking on the sensor.

Wind Sun Rain sensor settings issues connect by Intelroll Global Awnings
Wind Sun Rain sensor settings issues connect by Intelroll Global Awnings page 2
During the day, preferably in some sunlight:
1. Slightly open the awning using the remote controller.
2. Spin the wind sensor’s spoons with your hands for at least 12 seconds
The awning should start retracting.
This is how to check the wind sensor part.
Also, you can check the Sun sensor and Rain sensor parts manually.
Yes, we do provide you with detachable manual crank for all our electric awnings in case there is a power surge. Please note that If you manually crank the awnings you have to adjust the minimum and maximum projection again with the Allen Key provided. More information on the manual guide on our website.
Yes, it is possible. However our certified installers can take a free of charge survey on the wall quality and they may able to suggest some extra safety tools for the wall before they install it. Also, If you ordered your awnings with installation service from us and for some reason we are unable to install the awnings, we will return the awnings back to our store and you will receive full refund. No extra charge for return delivery or survey.
All our awnings are stored in a UK based warehouse. Actual warehouse location can be found in bottom of this page. Delivery takes between 1 - 5 days, depending on the drivers availability and schedules. For your convenience, our aim is to deliver the awning and install on the same day; where a pre-check will be completed before the installation. Regular Installation Process takes 3-5 hours.
The main plate size is 15cm X 15cm.
IntelRoll_-_Retractable-_Patio_Awnings-Bracket-Special-Colour-Grey-manual-electric-INTROLL-measurements
IntelRoll_-_Retractable-_Patio_Awnings-Bracket-Special-Colour-Grey-manual-electric-INTROLL-measurements
Please always read the description for each type of awnings. These awnings are designed to withstand a fresh breeze (20mph /32kph), but that assumes a steady and not buffeting irregular wind which can be far more dangerous. Besides, the wind direction is also an important factor, such as, if the wind blow from down to up, it is very dangerous for an awning. Awnings are generally tested for reliability in Intelroll Global's labs at wind speeds between 20mph (32km/h) It does not account for winds that beat on awnings steadily for hours, nor irregular gusts which are sometimes more damaging compared to long yet steady wind speeds. 20mph equal to (32km/h). Any more than this, and the awning will become vulnerable to damages, no matter how sturdy the material your awning is made out of. If there are winds stronger than this, then it is recommended that the awnings be rolled up.
If the motor overheats, but there is no need to worry, there is a self defence mechanism built-in. It will run again in 30 minutes If you unplug the awnings. You can also reset your awnings this way, unplug it and wait 30 minutes. Overheating happens when the awning's minimum retracted point is in negative. You can recognise it If you completely close (retracted) your awnings and the engine "burring" noise doesn't stop immediately. If you still can hear some engine noise once the awnings closed you have to manually adjust the retracting points. If your electric awnings has been manually cranked you have to adjust the minimum and maximum projection points again.
Retractable Awnings Intelroll - Max and Min Retracting extension points settings
INT500_–_Full_Cassette_Modern_Garden_Patio_Awnings___Retractable_Manual_Control___Colour_White_Frame_Grey_Fabric_300gsm___UV__-_Intelroll-2

Patio awnings, level adjustment 2
Patio awnings, level adjustment
Yes, they need regular adjustment. Time to time you need to check the angle due to high speed wind, especially wing gusts. Our recommendation is at least every 6th months.

Intelroll Global Ltd. - Guarantee Policy for Retractable Awnings

At Intelroll Global Ltd., we are committed to providing high-quality retractable awnings and excellent customer service. To ensure your satisfaction, we offer the following Guarantee Policy:

### 1. Manufacturing Guarantee

We guarantee that our retractable awnings are free from manufacturing defects. This includes issues such as:

•⁠  ⁠*Scratches on Inner Parts:* Any scratches or damages found on the inner parts of the awning that are not a result of delivery will be covered under this guarantee.

•⁠  ⁠*Incorrect Parts:* If any incorrect parts have been manufactured and supplied, we will promptly replace them at no additional cost.

This Manufacturing Guarantee is valid for a period of *12 months* from the date of purchase.

### 2. Coverage Exclusions

Please note that our guarantee does *not* cover the following:

•⁠  ⁠*Broken Parts During Usage:* Any parts that become broken or damaged as a result of regular use, misuse, or external factors are not covered under this guarantee. However, we offer replacement parts at a fair and reasonable price.

•⁠  ⁠*Fabric Guarantee:* The fabric of the retractable awning is covered under our guarantee for *14 days* from the date of purchase. After this period, the fabric is not covered under any guarantee.

### 3. Installation Services

Intelroll Global Ltd. is a retail company, and we do not offer installation services. However, we can recommend trusted installers in your area. Please note that any installation services provided by third parties are not covered under this Guarantee Policy.

If you require an installer, a call-out charge starting from *£90* will apply, depending on your location. The final cost will be confirmed by the installer directly.

### 4. How to Make a Claim

To make a claim under this Guarantee Policy, please contact our customer service team with your proof of purchase and details of the issue. We will review your claim and, if eligible, arrange for the replacement of the defective parts.

### 5. Contact Information

For any queries or to initiate a claim, please contact us at:

•⁠  ⁠*Phone: 03300435453

•⁠  ⁠*Email: info@intelroll.co.uk

•⁠  ⁠*Address: Unit 3 Evans Business Centre, Brunel Road, Enterprise Park,

Leominster, Herefordshire, HR6 0LX

We appreciate your business and are committed to ensuring your complete satisfaction with our products.

*Intelroll Global Ltd.*

Your Trusted Provider of Retractable Awnings

To proceed with the installation of the patio awnings, please make a deposit on our Awning installation payment page. Upon completion of the installation, if you are satisfied with the work, we will pay this amount to the installers. Kindly remember to send us a confirmation message after the installation to authorize the release of the funds to the installer company. The price includes various services such as labor work, up to 2 tubes of Epoxy Resin (enough for 2 brackets), additional screws, bolts, nuts, and washers, as well as threaded rod cutting if needed. We also offer custom adjustment and levelling service, along with a certification of installation. Note that this price is applicable for awnings ordered from Intelroll Global and is only valid before the delivery date. For orders placed after the delivery date, additional charges may apply based on your location and/or call-out fees. The price mentioned does not cover the removal or disposal of existing awnings, callout charges, or adjustment prices. Any additional callouts or adjustments required after the installation date will incur an extra cost of £75. If you need your existing awning removed, our installers typically charge £75 for this service. Please note that these fees do not include the removal/disposal of Victorian style awnings or Dutch canopies, and they are subject to an awning installation being carried out at the same property and time. Prior to the scheduled appointment with the installer, it is essential for the customer to ensure that the front placeholder of the awning is available for installation. Failure to do so will result in a rescheduling fee of £75. Please also be aware that the installation price does not cover additional services such as the installation of lights/heaters, the supply of extra cabling (if the nearest socket is more than 1.2 meters from the left-hand side of the awning), or the use of additional special awning brackets if needed. Additionally, the installation does not include electrician work. If you have any further questions or need more information, please feel free to contact us via Email or Phone.
Currently, we collaborate with a Third-party installation partner, and installation payments are not included in the orderS and customers are required to make a separate payment for installation through our secure payment system.. Furthermore, it's essential to note that the installation payment solely covers the installation process and does not include the delivery fee.
Yes, we have a dedicated third-party page filled with helpful and ingenious solutions for various issues.   Click here to visit the Intelroll YouTube Channel

Returns are accepted for the Sun Shade Sail Poles and kits within a 14-day timeframe, and no longer.
Contact IntelRoll company

If you didn’t find the answer for your question please contact us and one of our dedicated team member will contact you soon as it is possible. 

Thank you for your patience