INTELROLL GLOBAL LTD.

Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the website intelroll.co.uk and all purchases made from Intelroll Global Ltd.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use this website or purchase our products.

2. Company Information

Intelroll Global Ltd is registered in England and Wales.

Company number: 12708564

Head Office

Unit 3 Evans Business Centre

Brunel Road Enterprise Park

Leominster HR6 0LX

Registered Office

126 Humber Close

Leominster

Herefordshire HR6 0LT

Contact

Phone: 0330 043 5453

Email: info@intelroll.co.uk

3. Products

Intelroll Global Ltd supplies retractable awnings, window blinds, and related shading products under the Intelroll and Introll brand names.

Many products are made to measure according to customer specifications.

Installation services are not provided directly by Intelroll Global Ltd. Installation may be carried out by independent third party installers.

4. Online Purchases

Orders may be placed through our website intelroll.co.uk.

Payments are processed through secure third party payment providers including Stripe, PayPal, BACS transfer, or digital invoice payment systems.

By placing an order, the customer confirms that all information provided is accurate.

Instalment Purchases and Product Ownership

5. Ownership and Title Retention

All products supplied by Intelroll Global Ltd remain the property of Intelroll Global Ltd until full payment has been received.

Until full payment has been completed:

The customer must not sell, transfer, lease, or dispose of the goods without written permission from Intelroll Global Ltd.

Intelroll Global Ltd reserves the right to recover the goods if payment obligations are not fulfilled.

6. Instalment Payment Terms

Customers purchasing products under an instalment plan agree to pay the agreed deposit followed by the scheduled monthly instalments.

Failure to make payments may result in:

Suspension of support services

Referral to a debt recovery agency

Legal action to recover outstanding amounts

Recovery of the goods supplied

Product Warranty and Liability

7. Product Purpose and Operating Conditions

Retractable awnings are designed primarily as sun shading systems and are intended for protection from sunlight and light weather conditions only.

They are not designed to withstand strong wind, storms, heavy rainfall, snow load, or extreme weather conditions.

Customers must ensure the awning is retracted during unsuitable weather conditions.

8. Wind Resistance Classification

Intelroll awnings are manufactured according to European Standard EN 13561 for external blinds and awnings.

This standard defines wind resistance categories.

Most residential awnings fall within Wind Class 1 or Wind Class 2 depending on size and installation.

Wind Class 1 is suitable for light wind conditions up to approximately 20 km per hour.

Wind Class 2 is suitable for moderate wind conditions up to approximately 28 km per hour.

The awning must be retracted when wind conditions exceed these limits.

9. Weather Damage Exclusion

Damage caused by weather conditions is not covered under the standard manufacturing warranty.

Examples include:

Broken arms

Fabric tearing or stretching

Frame deformation

Motor overload caused by wind pressure

Customers must retract the awning during strong wind, storms, heavy rain, snow, or when leaving the property unattended.

Optional Weather Protection Plan

10. Weather Protection Coverage

Customers may purchase optional Weather Protection Coverage.

This protection allows one approved claim within a three year period from the purchase date.

The coverage applies only to replacement parts including awning arms or fabric damaged by weather.

Labour, installation, and service costs are not included.

11. Repair Procedure

Where applicable, replacement parts will be sent directly to the customer.

In some cases the awning may need to be collected and returned to the Intelroll warehouse for repair.

All transportation, installation, and labour costs remain the responsibility of the customer.

Manufacturing Warranty

12. Manufacturing Guarantee

Intelroll Global Ltd provides a 12 month manufacturing warranty covering defects in materials or workmanship.

If a manufacturing fault is confirmed, replacement parts will be supplied.

Labour, installation, inspection visits, or service charges are not included.

13. Fabric Coverage

Fabric must be inspected upon delivery.

Any fabric related issues must be reported within 14 days.

Normal fabric characteristics including minor creasing, colour variations, and gradual fading caused by sunlight are not considered manufacturing defects.

Structural and Installation Responsibility

14. Wall Structure and Fixings

Customers must ensure that the installation surface is structurally suitable for supporting an awning.

Intelroll Global Ltd is not responsible for structural damage caused by weak or unsuitable walls including breeze block walls, hollow masonry, or poor building structure.

The installer is responsible for selecting the correct fixing method.

15. Installation by Third Parties

Installation services are provided by independent installers.

Intelroll Global Ltd accepts no liability for installation workmanship, electrical connections, or structural fixing methods.

Any disputes relating to installation must be addressed directly with the installer.

16. Installation Tolerances

Minor visual variations during installation may occur due to uneven walls or building structures.

Small alignment differences or installation tolerances are normal and do not constitute installation defects.

Made to Measure Products

17. Customer Measurement Responsibility

Many products are manufactured according to measurements provided by the customer.

Customers are responsible for ensuring measurements are correct before placing an order.

Products manufactured according to customer measurements are not considered faulty if the measurements are incorrect.

18. Site Survey Option

Customers may request a professional site survey service where measurements are taken by a professional installer.

Where a survey has been completed, measurement responsibility may be assumed by Intelroll Global Ltd.

Survey services may involve additional charges.

Warranty Claim Procedure

19. Evidence Requirements

Customers must provide photographic or video evidence when submitting warranty claims.

Evidence may include photographs of damaged parts, installation areas, or operational issues.

Failure to provide sufficient evidence may delay claim processing.

20. Inspection Visits

Where a site inspection is required, a call out fee may apply.

If no manufacturing fault is identified, the service cost remains the responsibility of the customer.

Product Maintenance

21. Customer Maintenance Responsibility

Customers are responsible for performing basic maintenance including cleaning the fabric, removing debris, and periodically inspecting the awning structure, slope, levelling.

Improper maintenance may affect product performance and may invalidate warranty claims.

22. Fabric Care

Customers should avoid retracting the awning while the fabric is wet for extended periods.

Organic debris, dirt, or tree sap should be removed periodically.

Harsh chemicals and pressure washing should not be used.

Returns and Refunds

23. Return Policy

Products may be returned unused and in original packaging within 21 days.

Returns may incur a restocking fee of 25 percent.

Products exceeding 3 meters may incur an additional administration fee of 120 pounds plus VAT.

Return shipping costs remain the responsibility of the customer.

Custom made products are generally non returnable unless faulty.

Limitation of Liability

24. Limitation of Liability

Intelroll Global Ltd shall not be liable for:

Loss of profit

Business interruption

Installation related damages

Weather related damages

Indirect or consequential losses

Nothing in these terms excludes liability for death or personal injury caused by negligence where required by UK law.

Privacy and Website Use

25. Privacy and Cookies

Use of this website is subject to our Privacy Policy and Cookie Policy available on our website.

26. Intellectual Property

All website content including images, designs, logos, and product descriptions are the property of Intelroll Global Ltd and may not be copied or used without permission.

Jurisdiction

27. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Agreement

By using this website or placing an order, you confirm that you have read , downloaded a copy and accepted these Terms and Conditions.