INTELROLL GLOBAL LTD. –

Terms and Conditions

Introduction

These Terms and Conditions apply to your use of intelroll.co.uk and any purchases made from INTELROLL GLOBAL LTD. By accessing this website or placing an order, you agree to adhere to these Terms and Conditions. If you disagree with any part, please refrain from using our website or purchasing our products.

Company Information

INTELROLL GLOBAL LTD. is registered in England and Wales under registration number 12708564. Our head office is located at Unit 3, Evans Business Centre, Brunel Road, Enterprise Park, Leominster, HR6 0LX, with a registered address at 126 Humber Close, Leominster, Herefordshire, HR6 0LT.

Products

We specialize in made-to-measure and custom window blinds, as well as retractable awnings under the INTELROLL and INTROLL brand names, which are trademarked. Installation services are available for all our products by third party installers. 

Online Purchases

Orders can be placed at intelroll.co.uk, and payments are processed online exclusively via third-party providers, such as Stripe, PayPal, or through BACS or digital invoices directly. 

Here’s a professionally written Terms and Conditions extension for Intelroll Global Ltd covering sales via instalment plans, while protecting your company regarding ownership, warranty, and liability. This is designed to be added to your existing terms or presented as a standalone clause in invoices, sales contracts, or online checkouts.

 

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Terms and Conditions – Instalment Purchases and Product Ownership

1. Ownership and Title Retention

All products, including awnings and any other goods supplied by Intelroll Global Ltd., remain the sole and exclusive property of Intelroll Global Ltd. until full payment has been received, including any applicable interest, fees, or charges, under the agreed instalment plan.

Until such time as full payment has been made:

 

• The customer shall hold the product as bailee and must not sell, transfer, lease, or otherwise dispose of the product without written consent from Intelroll Global Ltd.

• Intelroll Global Ltd. reserves the right to repossess any product for which payment is overdue, and access must be granted to recover the product if necessary.

 

2. Instalment Terms

The customer agrees to pay the initial deposit and subsequent monthly instalments as outlined in the payment agreement.

Failure to make timely payments may result in:

 

• Suspension of services or support;

• Referral to a debt recovery service;

• Legal action to recover the balance and/or repossess the goods.

 

3. Manufacturing Guarantee and Warranty Coverage

All products sold by Intelroll Global Ltd. are covered by a standard manufacturer’s guarantee, which remains valid throughout the instalment period and continues after the final payment is completed, subject to normal warranty terms.

The guarantee covers:

 

• Manufacturing defects in materials or workmanship;

• Malfunctions not caused by external damage, misuse, or unauthorised modifications.

 

This guarantee is conditional on:

 

• Proper installation (by Intelroll-certified installers or authorised agents);

• Adequate maintenance and use under standard conditions;

• No tampering or unauthorised repairs.

 

4. Liability and Use

Intelroll Global Ltd. is not liable for:

 

• Any indirect or consequential losses due to misuse, self-installation, or failure to follow installation/operating instructions;

• Damage arising from weather conditions outside the stated specifications of the product;

• Any costs incurred due to delays in delivery or installation where caused by events outside our control (force majeure).

 

5. Cancellation and Returns (for Instalment Orders)

Once an order is placed under an instalment agreement and production begins, cancellation may result in a loss of depositand additional charges reflecting the cost of customisation, materials, and administrative handling.

Returns are accepted only in cases where:

 

• The product is faulty upon delivery;

• It has not been used or installed; and

• It is returned in original condition and packaging.

 

6. Data and Privacy

All customer data is handled in accordance with GDPR regulations. Intelroll Global Ltd. does not share your financial or personal details with third parties, except as required for processing payment plans or recovering debt in case of default.

7. Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.

 

Professional Installation

To activate the warranty on our awnings, we require the use of a certified Professional Installer. For any concerns about product faults, please contact us at info@intelroll.co.uk or via our website’s contact form. Depending on the issue, we may provide remote support or arrange for product return and inspection.

Return Policy

Customers may return products at their own expense and risk if they are unused and in their original packaging. A 25% restocking fee applies, plus a £120 + VAT admin fee if the product exceeds 3 meters in dimension upon delivery.
– Returns must be initiated within 21 days of receipt. Customers are responsible for return costs if items were ordered in error, are unsuitable for installation, or are no longer wanted.
– Refunds will be processed only after returned items have been inspected, with any necessary deductions, such as restocking or repair fees, applied. Approved refunds are issued within 7-14 days following confirmation from our customer service team.

We reserve the right to thoroughly inspect any returned item. If our inspection reveals no fault or indicates that the item has developed issues due to inadequate maintenance, Intelroll Global Ltd. will not be held liable for any repairs. In such cases, the item will be returned to you without notice, and any repair service charges will be the customer’s responsibility. Additionally, all costs associated with the return and re-delivery of the item are the customer’s responsibility.

Intelroll Global Ltd. is not liable for any loss of profits, business interruptions, or incidental impacts resulting directly or indirectly from a faulty or defective product. Customers are advised to plan accordingly for any potential disruptions.

Before you purchase anything from us please read our actual Return Policy here: https://intelroll.co.uk/delivery-return/

 

Warranty on Retractable Awnings

At Intelroll Global Ltd., we strive to deliver top-quality products with a warranty to support customer satisfaction. Please refer to our Guarantee Policy below:

1. Manufacturing Guarantee
Our retractable awnings are guaranteed against manufacturing defects, such as:
– Scratches on Inner Parts: Coverage applies if the inner parts of the awning have scratches or damage unrelated to delivery.
– Incorrect Parts: Any incorrect parts supplied will be replaced free of charge.
– The Manufacturing Guarantee is valid for 12 months from the purchase date.

2. Exclusions from Coverage
The guarantee excludes:
– Broken Parts Due to Use: Parts damaged from regular use, misuse, or external factors. Replacement parts are available at a reasonable cost.
– Fabric Coverage: Fabric defects are covered for 14 days post-purchase; thereafter, fabric issues are not covered.

3. Installation Services
As a retail company, we do not offer installation but can recommend trusted installers. Third-party installation services are not covered under this guarantee. Installation services may incur a call-out fee starting at £90, depending on location, with final charges determined by the installer. The Customer need to ensure that all power supplies, connections are appropriate for the goods supplied. All goods must be fitted by a professional fitter, Intelroll Global Limited will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or adjusting during the installation. Intelroll Global Limited reserves the right to ask for the installation and service engineer reports for warranty claims.

4. How to Make a Claim
Contact our customer service team with proof of purchase and issue details to make a warranty claim. Eligible claims will result in the replacement of defective parts.

5. Contact Information
– Phone: 03300435453
– Email: info@intelroll.co.uk
– Address: Unit 3, Evans Business Centre, Brunel Road, Enterprise Park, Leominster, Herefordshire, HR6 0LX

*Please note: For Back to Base warranties, customers are responsible for the cost of returning products to our warehouse. If no fault is identified, return shipping remains the customer’s responsibility.*

Disputes and Liability

INTELROLL GLOBAL LTD. holds no liability for lost profits or business interruption due to defective units or delivery delays. Customers must provide accurate information during the warranty process; providing false information may lead to legal action to recover associated costs.

General Terms

These Terms and Conditions may be modified without prior notice. Customers are responsible for reviewing them periodically, and by proceeding with a purchase, you agree to adhere to these Terms and Conditions.

Contact Information

For questions or support, reach us at info@intelroll.co.uk or via the contact form on our website.

Agreement

By using our website and/or placing an order, you confirm acceptance of these Terms and Conditions.

Intellectual Property and Acceptable Use

All content on the website, unless uploaded by users, is owned by IntelRoll Global LTD. or affiliated third parties and is protected by copyright, trademark, and database rights. By using the site, you agree not to use, modify, copy, or distribute any content for commercial purposes without IntelRoll Global Ltd.’s prior written permission.

You may:
– View, display, and access the website content on your screen.
– Download and store content for personal, non-commercial use on your device.
– Print one copy for personal use.

You may not:
– Upload, publish, or distribute any illegal, inappropriate, or false content.
– Use false identifying information or impersonate any person or entity.
– Use the website for any illegal or harmful purposes.

Prohibited Use

Users are prohibited from using the website to cause harm, harassment, or for any illegal activity, including damaging the website or infringing on others’ rights.

Links to Other Websites

The website may link to third-party sites. INTELROLL GLOBAL LTD. holds no responsibility for these sites or their content.

Privacy Policy and Cookies

Your use of the website is also governed by our Privacy Policy and Cookies Policy, available [here](https://intelroll.co.uk/privacy-policy/).

Availability of the Website and Disclaimer

The website and services are provided “as is,” without guarantees of error-free operation or security. INTELROLL GLOBAL LTD. is not liable for any interruptions or non-availability of the website. We may alter, suspend, or discontinue any part of the site without notice, and these Terms continue to apply.

Limitation of Liability

Nothing in these terms limits or excludes liability for death, personal injury due to negligence, or fraud. We are not liable for indirect or consequential losses.

 

Please read and accept our actual Return policy here: https://intelroll.co.uk/delivery-return/