The main difference between the awnings' polyester and acrylic fabrics is that PU coated polyester is more breathable and acrylic is a better insulator. Both fabrics are synthetic, manufactured out of petroleum.

PU Coated Polyester fabric

PROs:

• More waterproof
• Easier to clean
• Cheaper

CONs:

• Material is 280gsm - 299gsm (thin).
• Wrinkles stays longer (if any)
• Limited colour variants
• The colour can fade under strong sunshine in time

Acrylic fabric

PROs:

• Washable in washing machine
• Material is thicker from 320gsm
• Hard to get wrinkles
• Wide range of colour variants
• Colour stays even under a strong sunshine

CONs:

• Higher price
• Less waterproof (still water resistant)

Which fabric should I choose for my awnings? 

The right fabric depends on how you plan to use your awning.

If you're using it for a shop or plan to keep the awning open for extended periods in frequent sunshine, we recommend acrylic fabric. It’s more durable and designed to withstand long-term exposure to the elements — this is also reflected in its higher price.

However, if the awning will be used in a garden or home setting, mainly for occasional use to enjoy the sun or light rain, polyester fabric is a great option. It provides reliable shade and comfort at a more affordable price.

Our awnings are water-resistant, but not fully waterproof. The fabrics are primarily designed to provide protection from the sun, but they can also handle light to moderate rain. For detailed information about each fabric's level of water resistance, please refer to the individual product descriptions.

Your installer can usually set up the wind sensor during the awning installation.

If you've received the sensor separately and need to pair it yourself, follow these steps:

1. Open the back flap of your remote control.

2. Press the P2 button (located in the top left corner) twice quickly.

3. Ensure the wind sensor is turned ON, then press the P2 button on the sensor once.

If the pairing is successful, a blinking Wi-Fi icon will appear on the sensor to confirm the connection.

Yes, all of our electric awnings include a detachable manual crank handle, allowing you to operate the awning manually in the event of a power outage.

Please note: If you use the manual crank, you may need to readjust the awning’s minimum and maximum projection settings using the Allen key provided.
Further instructions can be found in the user manual available on our website.

Yes, installation on a hollow brick wall is possible. However, before proceeding, our certified installers can carry out a free on-site assessment to check the wall’s suitability. If needed, they may recommend additional safety fittings or reinforcement measures to ensure a secure installation.

If you’ve ordered your awning with our installation service and it turns out that installation is not possible due to the wall condition, we will arrange the return of the awning at no extra cost, and you will receive a full refund — including the survey and return delivery.

All our awnings are stocked in a UK-based warehouse (location details available at the bottom of this page).

Delivery typically takes between 2 to 10 working days, depending on driver availability and scheduling in your area. Whenever possible, we aim to offer same-day delivery and installation for added convenience. A pre-installation check will be carried out before any fitting begins.

The standard installation process usually takes between 3 to 5 hours, depending on the size and complexity of the awning.

The main plate size is 15cm X 15cm.

Please refer to the product description for specific details regarding each awning model.

Our awnings are designed to endure wind speeds of up to 20mph (32km/h), which is roughly the strength of a fresh breeze. However, this rating assumes consistent, steady winds. Sudden gusts, turbulent air, or irregular wind patterns can pose a much greater risk and potentially damage the awning.

Wind direction is also an important factor. Winds blowing upward (from below the awning) are particularly dangerous and can cause more strain than horizontal gusts.

All our awnings are reliability-tested in controlled environments at wind speeds up to 20mph (32km/h). However, these tests do not simulate extended exposure or unpredictable gusts, which may cause damage even within rated limits.

To protect your awning, we strongly advise retracting it in winds stronger than 20mph, regardless of how robust the structure or fabric may be.

If your electric awning stops operating halfway, it’s likely due to motor overheating. Don’t worry—this is a built-in self-protection feature designed to prevent damage. The awning will automatically reset and become operational again after approximately 30 minutes.

To assist the reset, you can unplug the awning from the power source, wait 30 minutes, and then plug it back in. This often helps clear minor issues.

Common Cause: Overheating Due to Improper Retraction Settings

Overheating typically occurs when the minimum retraction limit is set too far back (a negative position). You can identify this by listening to the awning when it fully retracts:

• If the motor continues to hum or "buzz" after the awning is fully closed, it means the engine is still under pressure.

• In this case, the minimum stop point needs manual adjustment to prevent the motor from overworking.

Important Note:

If your awning has been manually cranked—for example, during a power outage—you will also need to re-adjust the minimum and maximum extension limits using the Allen key provided.

Yes, awnings benefit from regular maintenance and occasional adjustments to ensure optimal performance and longevity. Over time, especially after exposure to strong winds or sudden gusts, the angle of the awning may shift slightly.

We recommend checking and adjusting the awning’s positioning at least every six months to maintain stability and proper function. This small effort can help prevent long-term issues and keep your awning in excellent condition.